Privacy Policy
Last updated: 2026-06-18
This policy explains how we process personal data. Because we serve customers worldwide, it covers the EU/EEA General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), among other laws.
1. Who we are
ilion is operated by [Legal entity name — e.g. ilion, Inc.] ([Entity type — e.g. Delaware C-Corporation]), [City, State ZIP], United States. For privacy questions, contact hello@ilionos.com.
EU/EEA representative (GDPR Art. 27): [EU representative name & EU address — GDPR Art. 27].
2. Data we process
Website visitors: server log data (IP address, browser, timestamp) and any details you submit via the contact / request-access form (name, email, company).
Customers: account details, the CRM data you import or create, and usage data needed to provide the service.
3. Purposes & legal bases
We process data to operate the website and deliver the service (GDPR Art. 6(1)(b) — contract), to respond to enquiries and secure the service (Art. 6(1)(f) — legitimate interest), and to meet legal obligations (Art. 6(1)(c)). We do not sell personal information.
4. Hosting & sub-processors
The website and application run on infrastructure providers acting as processors (e.g. our cloud hosting and database providers). Payments are handled by our payment provider (Stripe). AI features are powered by Anthropic's Claude models. We enter into data-processing agreements with each. [List sub-processors and their locations.]
5. International transfers
Data may be processed in the United States and other countries. Where data is transferred from the EU/EEA or UK, we rely on appropriate safeguards such as the EU Standard Contractual Clauses. [Specify transfer mechanisms per processor after legal review.]
6. Retention
We keep personal data only as long as necessary for the purposes above or as required by law, then delete it.
7. Your GDPR rights (EU/EEA & UK)
You have the right to access, rectification, erasure, restriction, data portability, and to object to processing. You may withdraw consent at any time and lodge a complaint with a supervisory authority. To exercise any right, contact hello@ilionos.com.
8. Your California rights (CCPA/CPRA)
California residents have the right to know what personal information we collect, to request deletion or correction, and to opt out of any “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. We will not discriminate against you for exercising these rights. To make a request, contact hello@ilionos.com.
9. Other regions
If you are located elsewhere, additional local data-protection laws may apply to you (for example, Turkey's KVKK where relevant). We aim to honour equivalent rights — contact hello@ilionos.com.
10. Cookies
See our Cookie Policy. ilion uses only the cookies necessary to operate the site and keep you signed in.
11. Contact
Questions about this policy or your data: hello@ilionos.com.